Invoices

What’s new?

As part of our recent improvements, we have updated our invoicing process to better meet our customers’ needs and support their finance functions. The key change is that invoices are now issued directly after the end of the month in which the services were provided/the transaction occurred, rather than after the conclusion of the entire event.

This update significantly reduces the delay between service delivery and invoicing, a change requested by the majority of our customers. Of course, the detailed breakdown of fees per event remains fully transparent and accessible, ensuring you continue to have a clear overview of all charges.

InvoicesInvoicing Process

At the beginning of the following month, all fees incurred for the previous month are invoiced (including every event that had transactions during this month). One invoice document per month is provided and can also be downloaded from the vivenu dashboard as described above.

InvoicesPayment Terms

The payment term is as per the contractual agreement. For managed Payments, invoiced fees are automatically offset against revenue payouts via managed Payments.

InvoicesInvoice Reconciliation & Detailed Info

1. Fee Breakdown at Event Level: Fee breakdown per event can be found under Analytics > Reports with the "monthly system fee report"

2. Reports: If a different arrangement of fees is needed, go to Analytics > Reports, and use the transaction report (filter "created at" to the relevant month). Use the dimension filter to customize the overview as needed. You can save this report and have it shared with you via email regularly.